GALA Gem Business Policy & Agreement

Thank you for choosing GALA, where luxury, elegance, and sustainability come together. By purchasing any gemstone from us, you agree to the following terms and conditions outlined below.

1. Product Authenticity & Quality Assurance

  • Genuine Gemstones: All gemstones sold by GALA are guaranteed to be 100% authentic and sourced from reputable, sustainable mines in Sri Lanka.
  • Certification: Every gemstone purchased from GALA comes with a certification issued by the Gem and Jewelry Authority of Sri Lanka, ensuring the authenticity and quality of your gem.
  • Gemstone Creation Process: We provide a pen showing how each gemstone is made, giving you an exclusive look into our sustainable practices and the meticulous craftsmanship behind each gem.
  • History of Your Gem: As part of your purchase, you will receive a detailed booklet about the history of your gemstone, showcasing its origin, significance, and the journey it took to become the exquisite piece you now own.

2. Sustainability Commitment

  • Ethical Sourcing: We are committed to sustainable and ethical sourcing practices. Our gems are mined using environmentally responsible methods, with a focus on reducing our carbon footprint.
  • Eco-Friendly Packaging: All products are delivered in eco-friendly packaging, designed to minimize environmental impact.

3. Pricing & Payment Terms

  • Pricing: All prices are listed in USD or local currency and are subject to change without prior notice. The price at the time of purchase is the final agreed price.
  • Payment Methods: We accept payments through various secure payment gateways, including credit/debit cards, bank transfers, and PayPal.
  • Taxes & Duties: All applicable taxes, import duties, and customs fees are the responsibility of the customer, based on their shipping location.

4. Order Confirmation & Shipping

  • Order Confirmation: Upon completing your purchase, you will receive an order confirmation via email. Please review your order and notify us immediately if there are any discrepancies.
  • Shipping: We ship worldwide. Shipping costs are calculated at checkout and vary based on location. We use reliable couriers to ensure safe and secure delivery.
  • Delivery Time: Delivery times may vary depending on your location. Estimated delivery times are provided at checkout.

5. Return & Refund Policy

  • No Return on Custom or Altered Items: Due to the personalized nature of our gems, custom or altered items are non-refundable.
  • *Standard Returns: For non-customized gemstones, returns are accepted within *14 days from the date of delivery. The item must be in its original condition, with no signs of wear or damage.
  • Refund Process: Refunds will be issued to the original payment method after the returned product is inspected. Shipping fees are non-refundable, and the customer is responsible for return shipping costs.
  • *Damaged or Incorrect Orders: If you receive a damaged or incorrect product, please contact us within *7 days for a full refund or exchange.

6. Warranty

  • GALA does not offer any warranty on gemstones purchased. All items are sold as-is, and customers are encouraged to inspect their gemstones upon delivery.
    Damaged or Defective Products: In the event that a product arrives damaged or defective, please contact us within 7 days of receiving your item for assistance with a replacement or store credit.

7. Privacy Policy & Data Protection

  • Customer Data: We take your privacy seriously. Any personal information you provide during the purchasing process will be stored securely and used solely for processing orders, communication, and marketing (only with your consent).
  • Confidentiality: We will not share, sell, or disclose your information to third parties without your explicit consent, unless required by law.

8. Customer Service & Support

  • *Contact Us: For any inquiries, issues, or assistance, please contact our customer support team via email at [support@gala.com] or call us at [Phone Number]. We aim to respond to all queries within *24-48 hours.
  • Customer Responsibility: By purchasing from GALA, customers acknowledge that they are responsible for providing accurate shipping information. We are not liable for lost or delayed orders due to incorrect addresses provided by the customer.

9. Product Care & Maintenance

  • Gemstone Care: We recommend storing your gemstones in a safe, dry place when not in use. Avoid exposure to harsh chemicals or excessive sunlight, as this may affect the gemstone’s brilliance.
  • Cleaning: Clean your gemstones with a soft cloth. We recommend professional cleaning for any deep maintenance.

10. Agreement to Terms

  • Binding Agreement: By completing a purchase from GALA, the customer agrees to these terms and conditions.
  • Modifications to Terms: We reserve the right to amend or update our policies at any time. Customers will be notified of significant changes via email or our website.
  • Legal Jurisdiction: This agreement is governed by the laws of [Your Country], and any disputes will be handled in accordance with local laws.

11. Promotional Offers & Discounts

  • Promo Codes: Any promo codes provided are valid for a limited time only. Promo codes cannot be combined with other offers or used for previously purchased items.
  • Commission for Influencers: If you have received a special promo code as part of an influencer or affiliate program, you agree to follow the commission terms as outlined in your agreement with GALA.

12. Copyrights & Intellectual Property

Ownership: All products, packaging, images, video clips, written content (including the information in our booklets and pen about the gemstone creation process), and any other materials provided by GALA are the exclusive intellectual property of GALA.

Strictly Prohibited: Copying, reproducing, distributing, or using any of our products, designs, images, written content, or media (including details from our gem certification, process pen, or history booklet) without prior written consent from GALA is strictly prohibited.

Legal Action: Any unauthorized use, reproduction, or distribution of GALA’s intellectual property will result in legal action. Customers, affiliates, or any third parties found infringing upon our copyrights may face court cases and legal penalties.

Protection of Our Brand: We take the protection of our intellectual property seriously to ensure that our designs, products, and content remain unique and authentic. Any violation of these rights will not be tolerated.

By purchasing from GALA, you acknowledge that you have read, understood, and agree to our policies and terms. Thank you for choosing GALA, where luxury meets sustainability.